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F.A.Q. |
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Q1: Is it possible to track multiple web sites? A1: Yes, that is possible. Therefor it is necessary to add the domains names of these web sites to the list of tracked domains (section "Domains" of the administration area). Q2: Is it possible to track web sites that have sub domains? A2: Yes, that is possible. Therefor it is necessary to add these sub domains names to the list of tracked domains (section "Domains" of the administration area). Q3: Is it possible to install ActualAnalyzer on one domain and use it to track another domains that do not support PHP and MySQL? A3: Yes, that is possible. Therefor it is necessary to add these domains names to the list of tracked domains (section "Domains" of the administration area). Q4: Is it possible to track dynamic web sites? A4: Yes, ActualAnalyzer lets you track any type of dynamic web site (written in PHP, Perl, ASP etc.). Additional customization of the tracking code allows ActualAnalyzer to work correctly with any complex structure of a dynamic website. Learn more about customization of the tracking code for dynamic web sites here. Q6: How should I name my database at installation? Is it possible to use an existing database? A6: There are no special limitations present, but in accordance with the MySQL documentation the name of the database can't begin with a digit or special characters. You can use an existing database, because the tables of ActualAnalyzer start with a special prefix, which excludes identical names within existing tables. Q7: During installation I receive the error "Lock table - Fail". What could be the problem? A7: It means that your MySQL account does not have the 'LOCK TABLES' privilege, which is used for additional protection of the information at multiple requests to database. This privilege is not set by default in the latest releases of MySQL and may be set by the MySQL server's administrator. This is an optional requirement for ActualAnalyzer, but we recommend to have this privilege allowed, especially in the case of a big web site with a large amount of traffic. Q8: During installation I correctly set the time zone, but the time is not corresponding to the reality: the difference is 1 hour. How do I correct this? A8: Go to the section "Settings" of the administration area and check the "Correct time for daylight" box. Q9: How do I set the style of the ActualAnalyzer button that will appear on my pages? A9: Before you will use automatic mode for pages connection you may set necessary initial style of ActualAnalyzer button that will appears on your pages. This can be done in the "Settings" section of the administration area. Q10: Do I need to put the HTML-code on all the pages I want to track or is it enough to put it in the home page only? A10: Every page you want to track with ActualAnalyzer needs the HTML-code. Q11: What is the difference between "General HTML-code" and "Dynamic HTML-code"? A11: The "Dynamic HTML-code" uses additional parameters that allows ActualAnalyzer to track dynamically generated pages (pages with parameters). The "Dynamic HTML-code" may be customized with specific additional parameters, i.e. to avoid the duplication of pages in complex dynamic web sites. Q12: Is it possible to use the titles of pages in reports instead of their addresses? A12: Yes, that is possible. Therefor it is necessary to use "Dynamic HTML-code" with customized identifier variable "anident=". Instead of identifier value is used JavaScript inclusion "escape(aasd.title)" that will determine the title of page and send it to the ActualAnalyzer as page name. So, the customized identifier in code will be: ... aa+="?anident="+escape(aasd.title)+"&anr= ... Q13: Where on the page should I place the HTML-code? A13: For correct tracking we recommend to place the HTML-code in the top of the page (but after the <body> tag!). It will guarantee the activation of tracking because the content of the page loads from top to bottom. This is especially important for pages with a big amount of images or for pages with images that are of a large size. Q14: What is the meaning of the section "Connect page manually" in the administration area? A14: The section "Connect page" lets you manually connect a page and is only used in some specific cases for tracking the content of a page which is independent from the page address (for example: to track an article which may be placed dynamically to some other pages of the web site). In this cases the "Individual HTML-code" for this page should be placed to tracked content. Q15: What is "P3P"? A15: The Platform for Privacy Preferences (P3P) is a standard providing a simple, automated way for users to gain more control over the use of personal information on web sites they visit. This standard is already supported in Microsoft Internet Explorer and in some other popular web browsers. It blocks all third-party cookies from sites that don't have a P3P policy. The ActualAnalyzer has internal empty P3P policy that enough for correct tracking of external domains. But you always may replace it to the own P3P police in the file "/data/p3pheader.php". Q16: If I clear all statistics of my website is it necessary to connect all the pages again? A16: With the "Reset" function in the administration area you will clear all statistics for all pages and groups for all time intervals of selected account. However: all settings and data about the connected pages, groups, domains etc. will be saved. Q17: When I remove a group will ActualAnalyzer keep all the pages included in this group? A17: When you remove a group only the group and its statistics will be deleted. All pages included in this group and all statistics for these pages will be saved. Q18: What does "Database auto clearing" mean? A18: This operation limits the size of the database used by ActualAnalyzer. The auto clearing consists the deleting of seldom-used records (referrers, search keywords, internet service providers, proxy servers etc.) that have very small weight in general statistics. The auto clearing is carried out automatically when the size of a database achieves a preset maximum value. Q19: How do I change the number of items per frame for reports? A19: You may change it in the "Settings" section of the administration area. Q20: How do I change the style of the ActualAnalyzer button that appears on my pages? A20: Each page tracked by ActualAnalyzer can have its own button style. You can change the style of the button for specific page in properties of this page. Therefor it's necessary to click the "Edit" icon for specific page in the "Pages" section of administration area, change the style of button and submit changes. Q21: I don't see any pictures in the graphs. What could be the problem? A21: It probably means that your PHP configuration does not have the GD library, or it doesn't work correctly. You can download test script for checking your GD library here. Q22: I forgot the login information (username / password) of my installed copy of ActualAnalyzer. Is there a way to find this information? A22: You can find the login information in the file "cdata.php" which is located in the ActualAnalyzer folder. The value of "uname=" is your username. The value of "passw=" is your password. Q23: Is there a log of changes for each version of ActualAnalyzer Lite? A23: You can find the log of changes here. Q24: I receive the error "Can't open file: ***.MYI (errno: 145)". What could be the problem and how to resolve it? A24: The errors like "Can't open file: *.MYI or *.MID" indicate that you have one or more corrupted tables in the ActualAnalyzer's database. It's internal MySQL problem what is a result of unexpected server shutdown, hardware failures etc. The ActualAnalyzer contain internal tool for automatic repairing of these corrupted tables. It's necessary only to browse the "repair.php" file from ActualAnalyzer folder to resolve problem. Q25: I receive the error "Table '** doesn't exist". What could be the problem and how to resolve it? A25: The errors like "Table '** doesn't exist" indicate that you don't have one or more tables in the ActualAnalyzer's database. It may be a result of incorrect installation or internal MySQL errors in case of unexpected server shutdown, hardware failures etc. The ActualAnalyzer contain internal tool for automatic repairing of its database. It's necessary only to browse the "repair.php" file from ActualAnalyzer folder to resolve problem. Q26: I receive the error "Unknown external page ***" when I try to track own pages. What could be the problem and how to resolve it? A26: The ActualAnalyzer will track only pages of the domain where it's installed and pages of domains that are contained in list of tracked domains. To track pages of another domains (sub domains) it is necessary to add the names of these domains to the list of tracked domains (section "Domains" of the administration area). Q27: How can I update the ActualAnalyzer Lite installed on my site to Pro, Gold or Server edition without of loss of stored statistics? A27: Unfortunately it is impossible, because editions have significant differences as in database structure so in HTML-code placed on tracked pages. Therefore it is necessary to uninstall the edition Lite before (see installation guide for more details about uninstall), and only then to install Pro, Gold or Server edition. Please contact us with your questions. |
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